Terms and Conditions

Billing

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Rides are billed to the customer's credit card or corporate account numbers.  Towncruise Limo Inc. accepts the followings:
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American Express

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Visa

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MasterCard

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Diners Club

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A 20% service fee is based on the base fare, stop time, wait time, and any holiday surcharges.  This service fee will be itemized on the invoice statement.  Additional gratuities or cash to the driver is at your discretion.

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All other charges such as parking fees, and airport fees will be added to the bill.

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All rates are subject to change without notice.

 

Wait Time

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A thirty (30) minute grace period is allowed following the reported domestic flight arrival time.

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Forty five (45) minute grace period is allowed following the reported international flight arrival time.

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There will be a $10.00 surcharge for all international flights arrivals.

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There will be no additional charges for waiting time at the airport

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For non-airport pick ups a grace period of 15 minutes is given.

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Once grace period has elapsed, waiting time is charged at the appropriate vehicle hurly rate in 20 minute increments.

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Towncruise Limo does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.

 

Stops

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Stops en rout are charged at $10.00 per each ten (10) minutes increment.

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Stops off rout or excess of thirty (30) minutes revert to the hourly rates as noted above.

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Cancellation and No Show Fees

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Cancellation of sedans within 3 hours will result in a full charge equal to the cost of the trip plus the 20% service fee.

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A "no show" fee equal the the full trip cost plus 20% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.

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If a customer cannot locate the driver, please call 888-502-1111 or 650-533-7219 to avoid being charged for a "no show" fee.

 

Holidays

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A $10.00 U. S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
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New Year's Day

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Memorial Day

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Labor Day

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Christmas Day

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President's Day

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Fourth of July

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Thanksgiving Day

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Billing begins when personnel and/or vehicle leaves the garage for its pick up and ends upon its return to the garage.

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There is a thirty-minute minimum garage-to garage charge each way

 

City-To-City Fares

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Roundtrips include up to three hours of wait time and must be completed within the same calendar day.

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Wait time over four hours will be charged at the prevailing Towncruise Limo hourly rate.

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Certain trips may charge an additional fee for overnight accommodations for the driver.

 

Other

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Towncruise Limo shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns.

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Towncruise Limo assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle.

 

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